MARC details
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02499nam a2200241 i 4500 |
| 003 - CONTROL NUMBER IDENTIFIER |
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CHED |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
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20250429143211.0 |
| 007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION |
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ta |
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250411e2018 ph ||||| |||| 00| 0 eng d |
| 040 ## - CATALOGING SOURCE |
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| Transcribing agency |
Commission on Higher Education |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
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| Personal name |
Villanueva, Ildefe Teves |
| 245 00 - TITLE STATEMENT |
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| Title |
Motivational practices towards employees retention in the business processing outsourcing (BPO) industry, Dumaguete City, Philippines |
| Statement of responsibility, etc. |
/ Ildefe Teves Villanueva |
| 260 3# - PUBLICATION, DISTRIBUTION, ETC. |
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| Place of publication, distribution, etc. |
Dumaguete City |
| Name of publisher, distributor, etc. |
: St. Paul University of the Philippines Dumaguete |
| Date of publication, distribution, etc. |
,2018. |
| 300 ## - PHYSICAL DESCRIPTION |
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| Extent |
x, 93 leaves |
| Accompanying material |
; 27 x 21cm. |
| 500 ## - GENERAL NOTE |
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| General note |
Thesis (Master in Business Administration) -- St. Paul University of the Philippines Dumaguete, March 2018. |
| 520 3# - SUMMARY, ETC. |
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| Summary, etc. |
This study sought to determine the motivational practices towards employee<br/>retention in the Business Processing Outsourcing (BPO) industry in the city of<br/>Dumaguete involving BPO respondents.<br/>The study used the descriptive-correlation method. It utilized the survey<br/>questionnaire in determining the motivational practices the BPO industry in Dumaguete<br/>city has employed toward their employees to sustain workers' retention. The findings<br/>indicate that majority of the respondents have been in their adulthood stage, single, and<br/>are mostly female categorized as Generation Y workers who have been enticed to work<br/>as call center agents in the different BPO companies in the city.<br/>In conclusion, the motivational practices employed by the BPO companies<br/>toward their employees considered to be millennials in Dumaguete City have an impact<br/>on employee retention in the company and have a significant relationship between the<br/>extent of company effort and extent of impact to employee retention in terms of<br/>organizational strategies, organizational cultures, organizational benefits, and overall<br/>variables has been established.<br/>As a recommendation, an effective formulation of engagement and retention<br/>strategies be done to reduce attrition common to Generation Y employees in the BPO<br/>Industry. |
| 650 10 - SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name entry element |
Employee motivation |
| Geographic subdivision |
Philippines—Dumaguete City |
| 650 20 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Employee retention |
| Geographic subdivision |
Philippines—Dumaguete City |
| 650 20 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Business processing outsourcing |
| Geographic subdivision |
Philippines—Dumaguete City |
| 856 40 - ELECTRONIC LOCATION AND ACCESS |
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| Uniform Resource Identifier |
<a href="http://181.215.242.151/cgi-bin/koha/opac-retrieve-file.pl?id=c3c1b27c9d77482f28561bdc166176b1">http://181.215.242.151/cgi-bin/koha/opac-retrieve-file.pl?id=c3c1b27c9d77482f28561bdc166176b1</a> |
| Public note |
Abstract |
| 856 40 - ELECTRONIC LOCATION AND ACCESS |
|---|
| Uniform Resource Identifier |
<a href="http://181.215.242.151/cgi-bin/koha/opac-retrieve-file.pl?id=48a67e4eb46394d77015a496b2b6d357">http://181.215.242.151/cgi-bin/koha/opac-retrieve-file.pl?id=48a67e4eb46394d77015a496b2b6d357</a> |
| Public note |
Table of Contents |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
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| Source of classification or shelving scheme |
Library of Congress Classification |
| Koha item type |
Thesis and Dissertation |
| Suppress in OPAC |
No |
