Mesina-Cruz, Pia Margarita Eleuteria <br/><br/>
Enabling operational efficiency and sustainability : a strategic management plan for the IT service desk of the Bangko Sentral ng Pilipinas 
Pia Margarita Eleuteria Mesina-Cruz 
 - Manila  St. Paul University  2010 
 - viii, 101p. 
<br/><br/>Master in Business Administration 
<br/><br/><label>LC Class. No.: </label>CD-01340t