TY  - BOOK
AU  - Mesina-Cruz, Pia Margarita Eleuteria
TI  - Enabling operational efficiency and sustainability : a strategic management plan for the IT service desk of the Bangko Sentral ng Pilipinas
AV  - CD-01340t 
PY  - 2010///
CY  - Manila
PB  - St. Paul University
N1  - Master in Business Administration
ER  -