Cantor, Victor John, M. <br/><br/>
Development of a service recovery decision support dodel:   matching service failures and recovery options 
Victor John M. Cantor 
 - Manila  De La Salle University  2011 
 - x, 170p. 
<br/><br/>Master of Science 
<br/><br/><label>LC Class. No.: </label>CD-01708t