Red, Rachelle Parentela <br/><br/>
Understanding service provider behavior in the pre-purchase phase of service encounter in a high contact customer-oriented service system:   using a game-based simulation experiment approach 
Rachelle Parentela Red 
 - Manila  De La Salle University  2012 
 - viii, 162p. 
<br/><br/>Master of Science 
<br/><br/><label>LC Class. No.: </label>CD-01793t