TY  - BOOK
AU  - Red, Rachelle Parentela
TI  - Understanding service provider behavior in the pre-purchase phase of service encounter in a high contact customer-oriented service system: : using a game-based simulation experiment approach
AV  - CD-01793t 
PY  - 2012///
CY  - Manila
PB  - De La Salle University
N1  - Master of Science
ER  -