TY  - BOOK
AU  - Cabungal, Albert B.
TI  - Improvement of IT help desk process of Divine Word College of Calapan based on ITIL best practice guidelines and ISO 20000 ITSMS international standard
AV  - CD- 03487t 
PY  - 2012///
CY  - Manila
PB  - Asian Social Institute, Inc.
KW  - Information System
N1  - Master in Information System
ER  -