TY  - BOOK
AU  - Cabungcal, Albert B.
TI  - Improvement of IT help desk process of Divine Word College of Calapan based on ITIL best practice guidelines and ISO 20000 ITSMS international standard
AV  - T-01586 
PY  - 2012///
CY  - Makati City
PB  - Asia Pacific College
KW  - Information Systems
N1  - Master in Information Systems
ER  -