Alterado, Francis A. <br/><br/>
Semantic-based analysis in complaint management system with analytics / 
Francis A. Alterado 
 - Manila :  Technology Institute of the Philippines,  2018. 
 - xiv, 162 leaves :  illustrations ;  28 cm. 
<br/><br/> Thesis (Master in Information Technology) -- Technology Institute of the Philippines, March 2018. 
<br/><br/>CHED Funded Research. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Complaint management systems.<br/>Mobile applications in education.