000 00668nam a22001817a 4500
001 ched41625335
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008 121029t xxu||||| |||| 00| 0 eng d
050 _aCD-01793t
099 _c4565
_d4565
100 _aRed, Rachelle Parentela
245 _aUnderstanding service provider behavior in the pre-purchase phase of service encounter in a high contact customer-oriented service system:
_busing a game-based simulation experiment approach
_cRachelle Parentela Red
260 _aManila
_bDe La Salle University
_c2012
300 _aviii, 162p.
502 _aMaster of Science
_bIndustrial Engineering
942 _cTD
999 _c4100
_d4100