000 00588nam a22001697a 4500
001 ched46942918
005 20240425163105.0
008 130620t xxu||||| |||| 00| 0 eng d
050 _aCD-02834t
099 _c6400
_d6400
100 _aCabungal, Albert B.
245 _aImprovement of IT help desk process of Divine Word College of Calapan based on ITIL best practice guidelines and ISO 20000 ITSMS international standard
_cAlbert B. Cabungal
260 _aMakati City
_bAsia Pacific College
_c2012
300 _axi, 325p.
502 _aMaster in Information Techonology
942 _cTD
999 _c5738
_d5738