000 00623nam a22001817a 4500
001 ched49281910
005 20240425163230.0
008 141003t xxu||||| |||| 00| 0 eng d
050 _aCD- 03487t
099 _c7751
_d7751
100 _aCabungal, Albert B.
245 _aImprovement of IT help desk process of Divine Word College of Calapan based on ITIL best practice guidelines and ISO 20000 ITSMS international standard
_cAlbert B. Cabungal
260 _aManila
_bAsian Social Institute, Inc.
_c2012
300 _axi, 325p.
502 _aMaster in Information System
630 _aInformation System
942 _cTD
999 _c6934
_d6934