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008			250325e2025 ph ||||| |||| 00| 0 eng d
040			_cCommission on Higher Education
100	1		_aPaguican, Olive Gail R.
245	3		_aBest practices of the hotel establishments in Dumaguete City, Philippines _c / Olive Gail R. Paguican
260			_aDumaguete _b : St. Paul University Dumaguete _c,2018.
300			_aix,83 leaves _c : 28 x 21cm.
500			_aThesis (Master in Business Administration) -- St. Paul University Dumaguete, April 2018.
520	3		_aThis study endeavored to determine the extent by which the hotel practices influenced the occupancy status of 17 hotel establishments in Dumaguete City involving 170 randomly selected hotel guests. This is a descriptive type of research design and is also correlational in nature. Data obtained from descriptive research were correlated to find out the relationship between variables in the study. It utilized a validated researcher-made questionnaire as the main data gathering instrument with the trial run conducted in selected Dauin hotels. A Chronbach alpha of 0. 70 was obtained which signified the validity and reliability of the instrument. The weighted mean, percentage, and the Spearman rank correlation were the statistical tool used. The study revealed the following best practiced: food and beverage - w 3.37 (Best Practiced; Very High), security -- w3.41 (Best Practiced; Very High), facilities & amenities - w3.25 (Best Practiced; Very High) and room service - w3.33 (Best Practiced; Very High), while the employee communication - w2.88 (Practiced; High). There was no significant relationship between the extent of practices of the hotel establishments and the occupancy status. The major recommendation was to conduct an orientation on the basics of communicating with foreign clients. Hotel personnel should also strive to learn other foreign languages to further increase customer satisfaction.
650	1	0	_aHotel management
650	2	0	_aHotels _zPhilippines--Dumaguete City
650	2	0	_aHospitality industry-- _zPhilippines--Dumaguete City
856	4		_uhttp://181.215.242.151/cgi-bin/koha/opac-retrieve-file.pl?id=aad141bfccd6237e889c785c35b2bb51 _zAbstract
856	4		_uhttp://181.215.242.151/cgi-bin/koha/opac-retrieve-file.pl?id=c4903b30760e97953cd723867a2d3836 _zTable of Contents
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