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| 003 | CHED | ||
| 005 | 20250429143211.0 | ||
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| 008 | 250411e2018 ph ||||| |||| 00| 0 eng d | ||
| 040 | _cCommission on Higher Education | ||
| 100 | 1 | _aVillanueva, Ildefe Teves | |
| 245 | 0 | 0 |
_aMotivational practices towards employees retention in the business processing outsourcing (BPO) industry, Dumaguete City, Philippines _c / Ildefe Teves Villanueva |
| 260 | 3 |
_aDumaguete City _b : St. Paul University of the Philippines Dumaguete _c,2018. |
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_ax, 93 leaves _e ; 27 x 21cm. |
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| 500 | _aThesis (Master in Business Administration) -- St. Paul University of the Philippines Dumaguete, March 2018. | ||
| 520 | 3 | _aThis study sought to determine the motivational practices towards employee retention in the Business Processing Outsourcing (BPO) industry in the city of Dumaguete involving BPO respondents. The study used the descriptive-correlation method. It utilized the survey questionnaire in determining the motivational practices the BPO industry in Dumaguete city has employed toward their employees to sustain workers' retention. The findings indicate that majority of the respondents have been in their adulthood stage, single, and are mostly female categorized as Generation Y workers who have been enticed to work as call center agents in the different BPO companies in the city. In conclusion, the motivational practices employed by the BPO companies toward their employees considered to be millennials in Dumaguete City have an impact on employee retention in the company and have a significant relationship between the extent of company effort and extent of impact to employee retention in terms of organizational strategies, organizational cultures, organizational benefits, and overall variables has been established. As a recommendation, an effective formulation of engagement and retention strategies be done to reduce attrition common to Generation Y employees in the BPO Industry. | |
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_aEmployee motivation _zPhilippines—Dumaguete City |
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_aEmployee retention _zPhilippines—Dumaguete City |
| 650 | 2 | 0 |
_aBusiness processing outsourcing _zPhilippines—Dumaguete City |
| 856 | 4 | 0 |
_uhttp://181.215.242.151/cgi-bin/koha/opac-retrieve-file.pl?id=c3c1b27c9d77482f28561bdc166176b1 _zAbstract |
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_uhttp://181.215.242.151/cgi-bin/koha/opac-retrieve-file.pl?id=48a67e4eb46394d77015a496b2b6d357 _zTable of Contents |
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