Improvement of IT help desk process of Divine Word College of Calapan based on ITIL best practice guidelines and ISO 20000 ITSMS international standard
Cabungcal, Albert B.
Improvement of IT help desk process of Divine Word College of Calapan based on ITIL best practice guidelines and ISO 20000 ITSMS international standard Albert B. Cabungcal - Makati City Asia Pacific College 2012 - iii, 326p.
Master in Information Systems
Information Systems
T-01586
Improvement of IT help desk process of Divine Word College of Calapan based on ITIL best practice guidelines and ISO 20000 ITSMS international standard Albert B. Cabungcal - Makati City Asia Pacific College 2012 - iii, 326p.
Master in Information Systems
Information Systems
T-01586