Best practices of the hotel establishments in Dumaguete City, Philippines / Olive Gail R. Paguican

Thesis (Master in Business Administration) -- St. Paul University Dumaguete, April 2018.

This study endeavored to determine the extent by which the hotel practices
influenced the occupancy status of 17 hotel establishments in Dumaguete City involving
170 randomly selected hotel guests.

This is a descriptive type of research design and is also correlational in nature.
Data obtained from descriptive research were correlated to find out the relationship
between variables in the study. It utilized a validated researcher-made questionnaire as
the main data gathering instrument with the trial run conducted in selected Dauin hotels.
A Chronbach alpha of 0. 70 was obtained which signified the validity and reliability of the instrument.
The weighted mean, percentage, and the Spearman rank correlation were the statistical tool used.

The study revealed the following best practiced: food and beverage - w 3.37
(Best Practiced; Very High), security -- w3.41 (Best Practiced; Very High), facilities &
amenities - w3.25 (Best Practiced; Very High) and room service - w3.33 (Best
Practiced; Very High), while the employee communication - w2.88 (Practiced; High).
There was no significant relationship between the extent of practices of the hotel
establishments and the occupancy status.

The major recommendation was to conduct an orientation on the basics of
communicating with foreign clients. Hotel personnel should also strive to learn other
foreign languages to further increase customer satisfaction.