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Improvement of IT help desk process of Divine Word College of Calapan based on ITIL best practice guidelines and ISO 20000 ITSMS international standard

Cabungal, Albert B.

Improvement of IT help desk process of Divine Word College of Calapan based on ITIL best practice guidelines and ISO 20000 ITSMS international standard Albert B. Cabungal - Makati City Asia Pacific College 2012 - xi, 325p.

Master in Information Techonology

LC Class. No.: CD-02834t

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