Improvement of IT help desk process of Divine Word College of Calapan based on ITIL best practice guidelines and ISO 20000 ITSMS international standard (Record no. 5738)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00588nam a22001697a 4500 |
| 001 - CONTROL NUMBER | |
| control field | ched46942918 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20240425163105.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 130620t xxu||||| |||| 00| 0 eng d |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | CD-02834t |
| 099 ## - LOCAL FREE-TEXT CALL NUMBER (OCLC) | |
| -- | 6400 |
| -- | 6400 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Cabungal, Albert B. |
| 245 ## - TITLE STATEMENT | |
| Title | Improvement of IT help desk process of Divine Word College of Calapan based on ITIL best practice guidelines and ISO 20000 ITSMS international standard |
| Statement of responsibility, etc. | Albert B. Cabungal |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Makati City |
| Name of publisher, distributor, etc. | Asia Pacific College |
| Date of publication, distribution, etc. | 2012 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xi, 325p. |
| 502 ## - DISSERTATION NOTE | |
| Dissertation note | Master in Information Techonology |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Thesis and Dissertation |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Date acquired | Total checkouts | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Commission on Higher Education | Commission on Higher Education | 03/16/2023 | CD-02834t | 03/16/2023 | 03/16/2023 | Thesis and Dissertation |